Billing Frequently Asked Questions

Where do I mail my payment? P.O. Box 102200 Atlanta, GA 30368 Do you offer a discount if I pay my bill quickly? If you do not have insurance and you pay your first hospital bill by the due date, you are eligible for a 35% prompt pay discount. To take advantage of this discount, please call us. What if I cannot pay the entire balance due on my bill? If you are unable to pay your hospital bill, please call us. Financial assistance and payment arrangements are available to those who qualify. To learn more about available financial assistance programs or to discuss payment arrangements, please call us. Who do I contact with questions about financial assistance? If you have questions about financial assistance, please call 770-991-8600. Where do I mail my Financial Disclosure form? 11 Upper Riverdale Rd SW Riverdale, GA 30274 What is Chamberlin  Edmonds? Chamberlin Edmonds is a company that works with patients at the request of the hospital. They may contact you to see if you qualify for Medicaid, SSI, Crime Victims, or other financial assistance programs and assist you with the application process. Who do I contact with questions about my hospital bill? There are several ways to contact Patient Financial Services with questions about your bill: E-mail/Internet: You can send us your questions or request an update on your account balance using our online form. Phone: You can call us and speak to one of our Customer Service representatives. In person: You can visit the Financial Counselor office at the hospital for assistance 8am to 7pm Monday through Thursday; 8:00am to 4:30pm Fridays. Please note: The bill you received from us represents hospital charges only. You may receive additional bills from others who provided services to you, such as physicians. If you have questions about those bills, contact those providers directly. How do I update my insurance information or mailing address? There are several ways to contact Patient Financial Services with changes in your insurance information or address: Phone: You can call us and speak to one of our Customer Service representatives at 770-991-8130 (Select menu option 3). When calling to change or update your insurance information, please have your insurance card available. Mail: A form is provided on the back of the bill payment stub that you can use to update your insurance or address when you mail your payment. How do I order a copy of my itemized (detailed) bill? An itemized statement is available upon request. There are two ways to order an itemized statement: Phone: You can order an itemized statement if you call us at 770-991-8130 (Select menu option 1). Mail: Send a request to: Customer Service 11 Upper Riverdale Rd SW Riverdale, GA 30274 What payment methods can be used to pay my bill? We accept MasterCard, Visa, American Express, and Discover. Can I pay my bill online? We do not currently provide a way to pay your bill online.   Billing process Frequently asked questions Financial Information